topic NEED HELP PLEASE in Tech Talk

NEED HELP PLEASE

iZac — Tue, 20 Oct 2026 14:04:27 GMT

My Buds 4 Pro [ connected to S26 Ultra ] is

showing up as LOST on my 2nd Device ( Fold 5 )

I even unpaired & repaired it, but still same issue

Any solution to this, Please

Re: NEED HELP PLEASE

resamol — Tue, 20 Oct 2026 14:10:16 GMT

Go to Samsung account, Devices, remove device, which you want..

Re: Re: NEED HELP PLEASE

iZac — Tue, 20 Oct 2026 15:27:59 GMT

Still same, showing in brackets ( Lost )

Re: NEED HELP PLEASE

cs_member10 — Wed, 21 Oct 2026 06:13:22 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Re: Re: NEED HELP PLEASE

iZac — Wed, 21 Oct 2026 06:20:24 GMT

Why make it so difficult :( cos after doing all that nobody responds back

Will a Samsung Service center or a Samsung Flagship Store be able to Help me with this ?
Please