I need some help from you. I was transferring WhatsApp from my old phone to my new phone. I did not take a backup and the contacts were not saved in the old phone but they were visible in the WhatsApp list. I transferred WhatsApp to the new phone but the WhatsApp messages are gone but the contacts that were not saved in the phone were visible on WhatsApp. Now what should I do so that the contacts are recovered?
phone settings > accounts & backup > manage accounts > whatsapp > sync account > contacts: turn this ON. do refresh in ur phone app (do sync ON in ur phone)
if this not work; open whatsapp in laptop with whatsapp web, with an extension, export .csv or .vcf file of contacts saved in ur whatsapp, transferred this .csv file to ur new phone. Go to phone app settings and import this .csv file to see all ur contacts synced as in ur whatsapp.
Have you backup data in old phone via gmail id ? if not backup ur data and onther device when you instal automatically backup option coming to restore your data with chat images and video all are coming. try this method
As you have mentioned that you are facing the issue with third party apps and if your device other application working fine with mobile internet, So we would request you kindly contact the respective helpline they will guide you regarding the exact information regarding this.
However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
