Subject: Graphics rendering issue in Free Fire after software update – Galaxy F55 Hello Samsung Support Team, I own a Samsung Galaxy F55 (Model: SM-E556B / [check in Settings > About phone]). After installing the latest software update, the game Free Fire has a serious graphics rendering problem. Water and other objects (such as areas near walls) do not render properly, and parts of the map become invisible or appear as blank water. The game worked perfectly before this update. Details: - Device: Samsung Galaxy F55 - Software/One UI version: [add from Settings > About phone > Software information] - Game: Free Fire (latest version) - Issue started: Immediately after the software update, about one month ago I have already submitted feedback through Samsung Members multiple times, but the issue has not been fixed in over a month. I have also tried [clearing cache / changing graphics settings / reinstalling the game], with no improvement. This appears to be a GPU/graphics driver compatibility bug introduced by the update. Please escalate this to your engineering team and let me know when a fix or patch will be released. I can provide a screen recording of the problem if needed. Thank you, [Your Name] [Phone number / email]
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
