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05-22-2024 10:58 PM in
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05-22-2024 11:34 PM in
Galaxy MIt's important to note that this phenomenon can lead to overheating and potentially damage the device if not managed properly. Therefore, a reputable manufacturer prioritizes the safety of the device above all else, ensuring that it can operate within a safe temperature range to maintain optimal performance and longevity. This may involve incorporating effective heat dissipation mechanisms, such as cooling systems or efficient thermal insulation, into the design of the device. Additionally, the manufacturer may provide guidelines for proper ventilation and environmental conditions to ensure safe operation and prevent overheating. Even Apple devices implement same protocols.
https://support.apple.com/en-us/118431
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05-23-2024 08:43 AM (Last edited 05-23-2024 08:44 AM ) in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network then it will automatically shift to a 4G network to minimize the heat. We would request you to kindly perform the following steps to resolve your issue.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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05-24-2024 09:55 AM in
Galaxy MYou got 2 options to reduce over heating
Either reduce the screen refresh rate to 60 because this device can't handle it and produce heat as there is no adaptive refresh rate .
Or use phone without back cover which I guess is not recommended if you had a history of dropping phones.
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