Original topic:

5g problem

(Topic created on: 05-24-2024 09:55 AM)
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mrsynopsis
Active Level 4
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Galaxy M
Whenever my m34 5g get heated it switch 5g to lte. And in summer it is now very often of getting heated even while normal chatting or browsing. 
Please tell me any solution regarding this problem. I am in delhi and in fully 5g area. 
12 Comments
TechieUS
Expert Level 1
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Galaxy M
Understanding the principles of thermodynamics is crucial for effectively managing heat transfer. When a device operates at 50°C, it can efficiently release heat to its surroundings, especially if the surrounding temperature is lower, such as 30°C. However, if the surrounding temperature matches the device's operating temperature of 50°C, the device struggles to dissipate heat, resulting in a buildup of thermal energy. As a consequence, the device's temperature increases until equilibrium is reached.

It's important to note that this phenomenon can lead to overheating and potentially damage the device if not managed properly. Therefore, a reputable manufacturer prioritizes the safety of the device above all else, ensuring that it can operate within a safe temperature range to maintain optimal performance and longevity. This may involve incorporating effective heat dissipation mechanisms, such as cooling systems or efficient thermal insulation, into the design of the device. Additionally, the manufacturer may provide guidelines for proper ventilation and environmental conditions to ensure safe operation and prevent overheating. Even Apple devices implement same protocols.
https://support.apple.com/en-us/118431
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cs_member10
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network then it will automatically shift to a 4G network to minimize the heat. We would request you to kindly perform the following steps to resolve your issue.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Oldy4756
Active Level 10
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Galaxy M
Firstly turn off adaptive power saving mode. And remove turn off 5g when power saving mode is on. So it won't auto switch.

You got 2 options to reduce over heating

Either reduce the screen refresh rate to 60 because this device can't handle it and produce heat as there is no adaptive refresh rate .

Or use phone without back cover which I guess is not recommended if you had a history of dropping phones.





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