Following the recent One UI 8.5 update on my Samsung Galaxy M35, the device is experiencing network connectivity issues where both Jio and Airtel connections automatically switch to 4G even though 5G is selected as the preferred network mode.
Issue Description
After installing the One UI 8.5 update, the device is unable to consistently remain connected to the 5G network. This behavior is observed on both Jio and Airtel SIM connections. Although 5G is configured as the preferred network mode, the device automatically falls back to 4G without user action.
Device and Network Details
Software version: One UI 8.5
Network providers affected: Jio and Airtel
Preferred network mode selected: 5G
Observed network mode: Automatically switches to 4G
Steps to Reproduce
Update the device to One UI 8.5.
Insert or enable the Jio or Airtel SIM connection.
Set the preferred network mode to 5G.
Observe the network status after some time.
Expected Result
The device should remain connected to the 5G network when 5G is selected as the preferred network mode and 5G coverage is available.
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
