Original topic:

customer care

(Topic created on: 01-11-2020 04:13 PM)
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ShivakumarRajamani
Active Level 2
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Galaxy Note
Why is that I dont get any proper response from Samsung customer care for any issue I face on my my mobile phone 
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3 Comments
Anonymous
Not applicable
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Galaxy Note
what type of problem is there in your device tell first.....
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ShivakumarRajamani
Active Level 2
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Galaxy Note
my battery does not sustain a lot I have tried all troubleshooting steps suggested still the same . also when I scroll between the apps there is latency
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Hi there,

 

We apologize for the inconvenience caused.
If you already perform the suggested troubleshooting steps and issue still exists, kindly send device log file within 15 minutes of issue occurrence along with the exact issue details, using Samsung member application i.e. Samsung member app > Click on + icon > Send feedback > Error report > Collect log files > attach.

 

Regards,
Team Samsung Members

 

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