Original topic:

After One UI 9.0 Update Network Issue

(Topic created on: 3 weeks ago)
147 Views
Kawstav
Beginner Level 4
Options
Galaxy S

image


I have both S23 and S23 Ultra.
After the attached update, I am facing airtel internet/network issue. But if I use my sims in other phones like Vivo/Apple they are running smoothly with no network drop/5G issue.

 


5 Comments
AniiRathore
Active Level 7
Options
Galaxy S
I am reporting this issue from last 1 month.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
SPS23U
Active Level 5
Options
Galaxy S
Same issue observed... Frequent 5G network drop in samsung phone in both Jio and Airtel. Same area with same network in different brand phone, there was no 5G network drop.
Samsung need to look into this big issue
AlienSec
Active Level 7
Options
Galaxy S
I don't know for sure but Samsung network modem,ble&wifi seems to degrade after long term usage.
SpaceTime2
Active Level 3
Options
Galaxy S
This bug is real in One UI 9 for S23 Ultra .. immediate fix is required