Original topic:

Apps malfunctioning after conversion to eSIM

(Topic created on: 03-13-2021 01:21 PM)
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SumexP
Active Level 7
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Galaxy S
Since I have converted my physical SIM to eSIM all my registered mobile APPLICATIONS like payment(eg.Google Pay)& other app stopped working. 
eSIM takes as SIM 2 not 1, I think this may be one of yhe reason for which I'm facing problem 
Please update solution if anyone has tried & working OK.
2 Comments
Raja15
Active Level 5
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Galaxy S
After converting physical sim to eSim the sms service is stopped for 24 hours for safety purpose. maybe that's why those apps can't verify the sim and stopped working
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Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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