As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
