Original topic:

Camera issue.

(Topic created on: 03-23-2024 09:49 PM)
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Ninu05
Active Level 1
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Galaxy S
Hello Samsung.
I am a satisfied Samsung customer.
I am a samsung Galaxy S20 FE 5G user.
Though Samsung Galaxy S20 FE 5G got 3 cameras, only 2 of them are actually functioning.
12mp main camera is working.
12mp ultra wide camera is working.
But 8mp Telephoto camera isn't working.
When I use 3x optical zoom, my phone uses 12mp main camera instead of dedicated 8mp telephoto camera. Through main camera it only digitally zooms, whereas telephoto camera zooms optically which results in better clarity in photos than 12mp main camera digital zoom. If there's a dedicated telephoto camera exist then why it isn't of no use. 
I think this issue is related to software which deals with cameras.
I hope Samsung will look into it and fix it as soon as possible.
 THANK YOU.
4 Comments
S20FE5Gsa2367
Expert Level 2
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Galaxy S
Please provide one UI 6 Android 14 last major os update in India S20 FE 5G
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Karanpadhiar21
Active Level 4
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Galaxy S
Yes, you're right I just noticed this now and I came to forums to check if someone else is having the same issue.
Basically when we click on 3x it should trigger the 8 megapixel Telephoto lens but instead it takes pic from 12 megapixel Wide sensors.
It's a major bug and maybe Samsung will fix it in the next security update👍🏻
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Asbar
Active Level 4
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Galaxy S
If you try to take photos of close up objects.. it'll automatically jump to main sensor with digital crop..

if that happens..

Just take few steps back , switch to 1x and again switch to 3x.. you can take photos on actual 3x sensor
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