Camera issue

[CheChe05]

Hi. 

I'm having a problem since yesterday with my S26 ultra's camera. 

While in camera mode, when I try to zoom the screen has a glitch once it reached to 2x. Photo and video both. The phone also starts heating too.

I've tried clearing the data and cache files but still nothing. Already turned off the auto lense switching too. Nothing helps..

Does anyone else have had this problem? If there's any solution please shout out. 

Thanks.

[Anikroyale]

Can you share a video/screen recording of what's happening?

[CheChe05]

I've shared the video. Diagnostic reports also says issues detected

[Anikroyale]

I saw the video... I cannot make a conclusive diagnosis, but what I believe is going on, is that your camera sensor might be damaged.

Boot into safe mode, then do the same exact thing... if it still gets stuck, it most likely is a damaged sensor.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support