Original topic:

Display issue s20plus

(Topic created on: 03-24-2022 05:58 PM)
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achu1212
Active Level 3
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Galaxy S

Green Line on my S20 Plus

I've been using my S20 plus for only 1 year 5 months and didn't even made a single sratch. A few days back when I woke up and took my phone i found a small white horizontal line in my screen & i was little bit confused of that line. Then i thought it may be any sort of bug so i off the screen for 1hr. After 1hr when i took my phone i was terribly shocked that white line turns to a thick green line. I looked up for solutions on Google and YouTube to see if I can rectify this issue first they told to reset the phone. But after resetting also that line was still there & the only solution was to contact service centre. Surprisingly there are other users experiencing the same issue since Galaxy S7 and most of them suggested to send in to Samsung for a repair. I called the Samsung service centre and explained the issues I'm facing. I understand that my warranty has ended and most phones have a warranty of up to 1 year. But it's unfair for those other Samsung users who took care of thier phone well and this happened. I checked with the service centre about the repair work and it would cost me 18-thousand rupees .I'm really disappointed in Samsung, I thought that the more latest or up to date phone would be better but this issue has been the same for years. If anyone knows to solve this issue in any other way. Please comment below.

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achu1212
Active Level 3
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Galaxy S
I've mailed...
But they give a reply that to contact service centre..
Do as their recommend
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AFG23
Active Level 1
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Galaxy S
I have the green line in the middle.
achu1212
Active Level 3
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Galaxy S
Before I've just a green line in left side..
Just yesterday onwards a new one arrived in right side... the new line came after updating ui4.1 last week
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Amgk
Beginner Level 2
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Galaxy S
What was the resolution? Were you able to solve it or had to.replace.it?
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achu1212
Active Level 3
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Galaxy S
Replace
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SRSOJIB
Beginner Level 2
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Galaxy S
I have same problem after software updating
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Aarav1997
Active Level 1
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Galaxy S
I am also facing the same issue
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cs_member8
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Members_u2GsSs4
Beginner Level 2
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Galaxy S

After updating to UI 4.1 vertical pink line is showing on the screen. Applied in error report. Please update 

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LipuLP
Active Level 1
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Galaxy S
Same in my case bro..I owned a s20 plus nd got same problem..
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