Original topic:

Samsung S24 Ultra One UI8 Update -Issue

(Topic created on: 09-29-2025 09:09 AM)
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Jeyaram
Active Level 5
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Galaxy S
Team,

I m facing issues in accessing some application after updating the one ui 8 stable version. 

Youtube shorts are getting stuck while playing and it resumes normal when i restart the application.

Fingerprint sensors are not working as earlier. It needs 3 ro 4 attempts. 

Team please check and provide fix for it
5 Comments
James2025
Active Level 1
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Galaxy S
The option from Secure folder " lock every time I exit app" is removed. Kindly update the app with this feature again asap.
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arshed9488
Active Level 1
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Galaxy S
No working Nice
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goodthings
Expert Level 5
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Galaxy S
It's a major update reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues with your device, we kindly ask you to share the log file with us. Additionally, if you have any video clips or images that illustrate the problem, it would greatly enhance our understanding.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Jeyaram
Active Level 5
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Galaxy S
Sure i will take screen recording when i fac the issue
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