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08-17-2026 10:52 AM in
Galaxy SWe apologize for the inconvenience. Since you have already cleared the app cache/data, restarted both devices, and tested with different network configurations, please ensure the Weather app and device software are updated to the latest available versions.
As the issue is occurring on both your Galaxy S25 Ultra and Galaxy Tab S9 FE+, please contact us through:
https://www.samsung.com/ae/support/contact/
We will assist you with further troubleshooting and investigation.
