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Original topic:

Weather App

(Topic created on: 08-13-2026 04:25 AM)
114 Views
MurKaff
Active Level 7
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Galaxy S
Dear Samsung:
 Since last week, the weather app hasn't been working. It's not updating nor letting me add a new city
 My attempts to fix this issue:
- Cleared app cache
- Cleared app data
- Restarted my Samsung S25 Ultra
- VPN apps
But unfortunately, nothing sloved this issue. 

Please help me fix it, 
P.S. : I am also facing this issue in my Tab S9 Fe+ 

Location: Yemen. 


7 Comments
AdamLash
★
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Galaxy S
There isn't a specific widespread outage reported right now, but since you're experiencing this issue on both your phone and tablet in Yemen, it could be related to a regional network restriction or a temporary disruption with the weather service provider. You might want to try using a different internet connection, like a different Wi-Fi network or mobile data, to see if that resolves it.

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MurKaff
Active Level 7
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Galaxy S
Unfortunately nothing worked.
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MurKaff
Active Level 7
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Galaxy S
You know what??!!! I used a new VPN app and it worked.
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kingheart2
Active Level 5
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Galaxy S
فماهو تطبيق vpn الذي استعملته
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MurKaff
Active Level 7
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Galaxy S
1⁴
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mZoOnY
Expert Level 5
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Galaxy S
Ultrasurf
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Samsung_specialist
Community Manager
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Galaxy S

We apologize for the inconvenience. Since you have already cleared the app cache/data, restarted both devices, and tested with different network configurations, please ensure the Weather app and device software are updated to the latest available versions.

As the issue is occurring on both your Galaxy S25 Ultra and Galaxy Tab S9 FE+, please contact us through:
https://www.samsung.com/ae/support/contact/

We will assist you with further troubleshooting and investigation.

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