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Original topic:

Whatsapp problem

(Topic created on: 11-28-2025 08:03 AM)
515 Views
Katyy
Active Level 1
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Galaxy S
I'm facing this problem with my whatsapp on Samsung galaxy S 24 ultra device. When some message arrives and I check the notification bar, the name of the person with the message is shown but the picture is of different person. Like if I receive a message from my husband and check the notification bar, I see Husband's name but display picture of someone else from my whatsapp contact. This problem started recently for like 3,4 weeks. And this problem is mainly with my dual whatsapp. Kindly help me with this
12 Comments
awais993
Active Level 8
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Galaxy S
Update the app. And also clear the app cache
0 Likes
Katyy
Active Level 1
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Galaxy S
Done both
0 Likes
user9992112
Expert Level 5
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Galaxy S
I have never seen such issue 😮
0 Likes
Hassaan1337
Beginner Level 2
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Galaxy S
Its happening with me aswell, s25 ultra here.
0 Likes
Hearttt
Active Level 6
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Galaxy S
1. Clear Cache of Dual WhatsApp (Do NOT clear data yet)

1. Go to Settings

2. Apps

3. Scroll to WhatsApp (Dual) — it usually has an orange dual icon

4. Tap Storage

5. Tap Clear cache
0 Likes
Katyy
Active Level 1
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Galaxy S
Already done
Hearttt
Active Level 6
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Galaxy S
Issue is resolved ?
0 Likes
Hearttt
Active Level 6
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Galaxy S
Reset WhatsApp Contact Sync
1. Open Dual WhatsApp
2. Go to Settings → Contacts
3. Turn off "Show all contacts"
4. Turn it on again
0 Likes
Katyy
Active Level 1
Options
Galaxy S
I've only specific contacts on my dual messenger not all of them