Issue with battery.

[3oham]

Hi, Samsung community!

Soham here. I bought my s23 last year November. Everything was going fine until one evening a week back when I dropped my s23 without any cover while I was riding bike. A small dent developed as a result on the top left corner. Anyway, then a day later, on 20th March, I bought a 10000 mah ambrane force 10k with 22.5 W boostedspeed powerbank. Started using. After using it for one day till today, I observed that the phone's battery is draining like anything causing inconvenience. This, I never felt earlier when I bought the phone. 

Could anyone please help me or suggest as to why this happening or is it normal? Plus, it's heating faster while using. I am so worried now. Stressed out! Am still paying emi....it's been 5 months already.

[unknown_s]

Please Charge Your Device Between 20% to 85% and Limit The Background Uses of Other Apps.
Still The Battery Issues 🔋Remainded Please Complain To Samsung Support.
To Complain To Samsung Support Follow The Steps:-
Open Samsung Member→Click on Support Present Below→Click on Report→Type Your Report And Clip The Image Through The Clip Button Present Above→Click on Send.

[3oham]

Okay. Thank you. Let's do and see the result whatever you advised.

[3oham]

Report you were saying... Were you talking about error report?

[unknown_s]

Yes

[3oham]

This?

[unknown_s]

Yes, Report There May Be Samsung Support Will Assist You.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it at the earliest. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support