GREEN LINE IN TAB S9+

[ak_surya]

Dear Samsung Support Team,

I am contacting you regarding my Samsung Galaxy Tab S9+, which is approximately two years old. A vertical green line has recently appeared on the display during normal use.

The tablet has not been dropped or physically damaged, and there is no liquid or water damage. The issue appeared on its own, and the device has otherwise been used normally.

I understand that Samsung India has previously provided one-time free display replacements/goodwill support for eligible Galaxy devices affected by the green-line display issue, including cases where the normal warranty period had expired. I also understand that eligibility depends on the specific model, purchase date, device condition and Samsung's applicable policy.

Therefore, I request you to please check my Tab S9+ model/IMEI against any current green-line display replacement policy, extended support program, or goodwill exception applicable in India.

As the device is a premium flagship tablet and the issue has occurred without any physical or liquid damage, I kindly request Samsung to consider providing a complimentary display replacement as a goodwill gesture, subject to inspection by an authorised Samsung service centre.

If the Tab S9+ is not covered under the standard green-line program, I request that my case be escalated to the concerned team/management for goodwill approval rather than being immediately treated as a paid out-of-warranty repair.

Please also provide me with the applicable policy/eligibility criteria and a complaint/service request number for this case.

I look forward to Samsung's support in resolving this display issue.

Thank you.

[sumitdala]

Write this same as email to Samsung. This is Samsung community to connect with your fellow Samsung users.
Even if Samsung replies here, it would be an automated response.

Use email or chat service. Infact, directly visit your nearest Samsung service center rather than online support first.

[Devv_007]

Man, even the scamsung tablets aren't safe now.

[ram_ram]

Ask for free replacement of display from Samsung service center don't pay for display it's not our mistake

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ak_surya]

II visited the Samsung Service Centre, and they quoted ₹28,000 for the display replacement. I am not willing to bear this cost, as the issue is not caused by any fault or damage from my side.

[skyAa99]

Bhai Mera bhi last update ke baad suru hua Pehle 1 pink line phir bhadta gaya, Kitna mail kiye sab baar reject kr diye hai , aapka koi solution nikla hai Mera bhi wahi 27753 quote Kiya. Mera pass bhi video aur photo hai agar sath me kare to kuch kar de wo log.

[ak_surya]

Bro i also dont have solution, kitna time ho gaya use karte hue ?
Agar tab damaged nhi hai to Consumer helpline mein baat kar sakte

[ak_surya]

Aur tumhare paas koi idea ho to wo bhi try kar sakte.
Tech creators tak baat agar pahuche to sayad kuch ho jaye

[skyAa99]

I already did, my Tab is not damaged bro, after some update single pink line got appeared and after that it keeps on increasing.