battery proplem

[sumut1234]

I am sumsung c 9 pro user this phone battery are not fast charge and its battery is not given a log back-up plz changing time mobile are very heat plz solve my proplem

[Anikroyale]

Visit a service center. Might be time to replace the battery.

[sodagar]

or time to replace the charging slot

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "charging" issue kindly follow the given step:

>> Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

And to resolve "battery drainage" issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support