Galaxy Wearable App Bug - Unable to Rename Buds4 Pro

[Anshif_alive]

Hi Samsung/Galaxy Community,

I’m facing an issue with the Galaxy Wearable app while trying to rename my Galaxy Buds4 Pro.

The current device name can be edited, but I can only delete/remove existing characters. I cannot add any new characters to the name.

What makes this unusual is that even after deleting the entire existing name and leaving the field completely empty, the app still shows:

“Maximum number of characters reached.”

Because of this, it is completely impossible to rename the earbuds.

What I tried:

- Deleted the existing device name completely

Tried entering a shorter/new name

- Uninstalled and reinstalled the Galaxy Wearable app

- Tried renaming again after reinstalling

Unfortunately, the issue still persists.

- I’ve attached a screenshot showing the error.

Device: Galaxy Buds4 Pro

App: Galaxy Wearable

Issue: Cannot add characters while renaming; “Maximum number of characters reached” appears even with 0 characters.

Has anyone else experienced this issue? Is there a workaround, or is this a known bug in the latest Galaxy Wearable app?

Thanks!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support