Camera Issue

[anish_92]

My Galaxy M31 camera is not working properly. Main camera doesn't focus properly in long distance. But perfectly worked in potrait range. For sample two pictures given below.

[saikodali]

Try using any other third party camera application.

[anish_92]

Done. Same issue.

[saikodali]

Even on WhatsApp?

[anish_92]

Not tried yet. Let you know.

[anish_92]

Nothing happened

[unni74]

👍👍

[Anonymous]

dont use portrait mode for long range photos

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera lens with a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

* Reset camera settings
Camera > Settings > Reset settings > Reset.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support